Privacy Policy

Last Updated: December 4, 2024

WhatsApp Genial ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered WhatsApp chatbot service.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when using our service:

• Account Information: Name, email address, phone number, company name, and business details
• WhatsApp Messages: Conversations between your customers and our AI chatbot
• Business Data: Product information, pricing, FAQs, and other content you provide to train the chatbot
• Payment Information: Billing details and transaction history (processed securely through third-party payment processors)

1.2 Information Automatically Collected

When you use our service, we automatically collect certain information:

• Usage Data: Chat volume, response times, conversation metrics, and feature usage
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: System logs, error reports, and performance data
• Cookies and Tracking: Session cookies and analytics data to improve our service

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI chatbot service
• AI Training: To train and optimize the chatbot for your specific business needs
• Customer Support: To respond to your inquiries and provide technical assistance
• Analytics: To analyze usage patterns and improve our service quality
• Communication: To send service updates, notifications, and promotional materials (with your consent)
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with legal obligations and protect our rights

3. Data Storage and Security

3.1 Data Storage

Your data is stored on secure servers located in [Region/Country]. We retain your data for as long as your account is active or as needed to provide services.

3.2 Security Measures

We implement industry-standard security measures to protect your information:

• End-to-end encryption for WhatsApp messages
• Encrypted data storage and transmission (SSL/TLS)
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures

3.3 Data Retention

We retain your personal information and conversation data according to the following schedule:

• Active Accounts: Data retained for the duration of your subscription
• Inactive Accounts: Data deleted 90 days after account cancellation
• Legal Requirements: Some data may be retained longer to comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf:

• Cloud hosting and storage providers
• Payment processors
• Analytics and monitoring services
• Customer support tools

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Your Rights and Choices

You have the following rights regarding your personal information:

5.1 Access and Correction

You have the right to access, update, or correct your personal information at any time through your account settings.

5.2 Data Portability

You can request a copy of your data in a structured, machine-readable format.

5.3 Deletion

You can request deletion of your account and associated data. Note that some information may be retained for legal or legitimate business purposes.

5.4 Opt-Out

You can opt out of:

• Marketing communications (via unsubscribe link or account settings)
• Non-essential cookies (via browser settings)
• Data processing for specific purposes (subject to service limitations)

5.5 Complaint

If you have concerns about our data practices, you have the right to file a complaint with your local data protection authority.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers through:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions recognizing equivalent data protection
• Your explicit consent where required

7. Children's Privacy

Our service is not intended for children under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Third-Party Links and Services

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. AI and Machine Learning

Our service uses artificial intelligence and machine learning technologies:

• AI Training: Conversation data may be used to train and improve our AI models
• Anonymization: Personal identifiers are removed before data is used for AI training
• Opt-Out: You can opt out of having your data used for AI training improvements

10. Cookie Policy

We use cookies and similar tracking technologies:

Types of Cookies We Use:

• Essential Cookies: Required for service functionality
• Analytics Cookies: Help us understand how you use our service
• Performance Cookies: Improve service speed and functionality
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can control cookies through your browser settings. Note that disabling cookies may affect service functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification for material changes
• Displaying a prominent notice in our service

Your continued use of the service after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Data Protection Officer

If you are in the EU/EEA, you can contact our Data Protection Officer at:

Email: dpo@marketinggenial.com

14. Regional Specific Information

For EU/EEA Users (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your supervisory authority.

For California Users (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request deletion.

For UK Users

If you are in the United Kingdom, you have rights under UK GDPR and the Data Protection Act 2018.

This Privacy Policy constitutes a legally binding agreement between you and WhatsApp Genial. Please read it carefully.